Return Policy

At Designs by Euphoria, we strive for customer satisfaction with every purchase. If you are not completely satisfied with your jewelry, we offer a comprehensive return policy to ensure a smooth and hassle-free experience.

1. Eligibility: To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging and proof of purchase, such as a receipt or order confirmation.

2. Timeframe: We accept returns within 3 days of the purchase date. Any returns requested beyond this timeframe may be subject to approval and may incur restocking fees.

3. Return Process: To initiate a return, please contact our customer service team at info@designsyeuphoria.com, outlining your name, phone number, and order number.

4. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method and insuring the package for its full value to ensure safe delivery.

5. Refund Processing: Once the returned item is received and inspected, we will process the refund to the original form of payment within 3-5 business days. Please note that shipping fees and any applicable taxes are non-refundable.

6. Exclusions: Certain items may not be eligible for return due to hygiene reasons or customisation. Please refer to the product description or contact our customer service team at info@designsbyeuphoria.com for clarification before making a purchase.

7. Damaged or Defective Items: If your jewelry arrives damaged or defective, please contact us immediately to arrange for a replacement or repair at no additional cost.

8. Gift Returns: If you received the jewelry as a gift and would like to return or exchange it, please contact our customer service team for assistance. We may require additional information from the original purchaser to process the return.

9. Exchanges: We do not offer direct exchanges. If you wish to exchange an item for a different size, style, or color, please follow the return process outlined above and place a new order for the desired item.

10. Final Sale Items: Final Sale items are not eligible for return or exchange.

By adhering to our return policy guidelines, we aim to provide you with a positive shopping experience and ensure that you are completely satisfied with your purchase from Designs by Euphoria.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team for assistance.