FAQs

When will my jewelry get to me?

Due to the increased amount of orders, please allow 2-7 business days for jewelry to be shipped out. 

Important Note: Due to the current pandemic, shipping times in all destinations may expect delays at this time. *If you're shopping in Australia, please note that some parcels may experience prolonged delays (in our current experience up to 28 working days.)

What material is the jewelry made of?

24K / 18k Gold Plated:  Layer of gold adheres to the silver through an electroplating bath. 

 **For the best care of your jewelry, do not shower with your items. If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item

Customer Care:

Avoid wetting, sweating, and sleeping with your Designs by Euphoria jewelry to maintain its color and form for a longer time. Jewelry worn in the shower will not rust, however, if handled with care they may last for years.                        

Jewelry Order Cancellations & Returns:

Unfortunately, Designs by Euphoria has a no refund/cancellation policy. After a piece has been ordered the creation process has already begun the moment your order has been processed. We apologize for the inconvenience. 

We cannot update discount code promos to your order after your order has been placed.

If you have any concerns about your necklace please email us at info@designsbyeuphoria.com and one of our friendly team members will fulfill your concerns.

 Damages?

Please email info@designsbyeuphoria.com within 2 days of your purchase if you notice anything wrong with your order. 

How can I track my Package/s?

Once your order ships, you will receive a confirmation email with a tracking code.

What if I put in my wrong address?

If you have provided an incorrect address and your order has not been shipped yet , we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible.

What if my package is lost?

Designs by Euphoria is not responsible for items that are lost by the mail carrier or by any shipping service. If you feel your package is lost or got stolen please contact us as soon as possible and we will try our best to locate your package. If your package is marked delivered, lost, delayed, or unscanned, refunds of any kind will not be issued.

What if my package was returned to the sender? 

If your package is returned to us for any reason, you will be responsible for the package to be sent again. We will email you an invoice for the price of the return shipping label. Please check all addresses before submitting your order.

*** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order.

RESTOCK FEE:

In the case you would not like your package sent back and would like a refund, we charge a restocking fee of $10 USD. The fee will be deducted from your order refund amount total.

Damaged upon arrival:

Please email info@designsbyeuphoria.com within 2 days of delivery with photo evidence of your product and tracking number and we will try our best replace any broken parts that may have been defective or damaged during delivery. However, after 48 hours we are no longer liable for any breakage caused by the customer.