FAQs

1. How long do I have to return an item?

We accept returns within 3 days of the purchase date. Any returns requested beyond this timeframe may be subject to approval and may incur restocking fees.

2. How do I initiate a return?

To initiate a return, please contact our customer service team at info@designsbyeuphoria.com, outlining your name, phone number, and order number.

3. Who is responsible for the cost of return shipping?

The customer is responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method and insuring the package for its full value to ensure safe delivery.

4. How long does it take to process a refund?

Once the returned item is received and inspected, we will process the refund to the original form of payment within 3-5 business days. Please note that shipping fees and any applicable taxes are non-refundable.

5. Are there any items that are not eligible for return?

Certain items may not be eligible for return due to hygiene reasons or customization. Please refer to the product description or contact our customer service team at info@designsbyeuphoria.com for clarification before making a purchase.

6. What should I do if my jewelry arrives damaged or defective?

If your jewelry arrives damaged or defective, please contact us immediately to arrange for a replacement or repair at no additional cost.

7. Can I return or exchange a gift?

If you received the jewelry as a gift and would like to return or exchange it, please contact our customer service team for assistance. We may require additional information from the original purchaser to process the return.

8. Do you offer direct exchanges?

We do not offer direct exchanges. If you wish to exchange an item for a different size or style please follow the return process outlined in the Returns and Exchanges Policy and place a new order for the desired item.

9. Are final sale items eligible for return or exchange?

Final sale items are not eligible for return or exchange.

By adhering to our return policy guidelines, we aim to provide you with a positive shopping experience and ensure that you are completely satisfied with your purchase from Designs By Euphoria.

If you have any further questions or concerns, please don't hesitate to contact our customer service team for assistance at info@designsbyeuphoria.com.